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Foundations of User Experience Design
Build shared understanding of UX to create better outcomes, faster
IN-PERSON
We help you learn together
This course is delivered live and in person. It’s packed with real talk, group activities, and shared learning to help teams build a solid foundation in UX thinking.
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LEVEL
Beginner
No prior knowledge of UX is required. We’ll start from the basics and build up together.
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STRUCTURE
Work together, learn together
This isn’t a lecture—it’s a collaborative workshop. We work side-by-side with your team, helping you learn through doing and reflection.
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OUTCOMES
Build alignment, reduce friction
By the end of this course, your team will speak the same UX language and be able to contribute more effectively to user-centred design discussions.
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This course is designed for anyone who works on digital or service-based products and wants to understand how User Experience (UX) fits into the bigger picture. Whether you’re in product, development, marketing, or operations, this hands-on session will demystify UX and help teams work more cohesively. You’ll leave with a clearer sense of how user-centred thinking improves collaboration, reduces rework, and leads to more meaningful outcomes for users and organisations alike.
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What You’ll Learn
1. What UX really is – and what it isn’t
You’ll explore the fundamentals of user experience: how it differs from UI, its roots in human-centred design, and why it’s more than just “making things look good.” This gives teams a shared language and stronger foundation for collaboration.
2. Why UX matters across the whole team
Discover how UX impacts every part of a product or service lifecycle—from research and content to development and delivery. You’ll explore how better understanding of UX can break down silos and reduce common friction points between teams.
3. How to start applying UX thinking right away
Through activities and real-world examples, you’ll practise identifying user needs, understanding pain points, and considering context—no design skills required. You’ll walk away with tools and methods to bring back to your everyday work.
Frequently Asked Questions
Who is this course for?
This course is ideal for anyone working in or around product and service development: product managers, developers, researchers, content designers, marketers, and operations teams.
Do I need to know about UX already?
Nope! This course is designed for beginners and mixed-level teams. We’ll introduce everything from the ground up, in plain English.
Will I need a computer?
No, this course is delivered in-person with collaborative, offline activities. All materials are provided on the day.
Have a question not listed here?
Please get in touch with us at support@thisishcd.com – and we’ll be more than happy to help you!
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Enquire about this course
This course is aimed to be delivered live - either online or in-person
What You’ll Get
• A full-day, interactive in-person workshop
• Printed workbook with practical exercises and take-home resources
• Access to digital course for 12-months
• Certificate of completion
• Shared vocabulary and tools to improve collaboration across roles
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