In-person training for organisations

Service Design for Public Organisations

A practical course to embed service design capabilities in public teams and transform how services are experienced by citizens.

COURSE OVERVIEW

Public organisations are under increasing pressure to deliver better services with fewer resources. This course equips teams with practical service design skills to better understand citizens’ needs, collaborate across silos, and build services that actually work. Whether you’re a policymaker, operations lead, or frontline worker, this course provides the tools and mindset needed to redesign services with and for the people who use them.

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What You’ll Learn

Understanding Services from the Outside-In

Learn how to map and explore the lived experience of public services from a citizen perspective. You’ll gain confidence using journey mapping, interviews, and systems thinking to uncover service gaps and improvement opportunities.

Building Capability Inside Government

Discover how to structure and embed service design practices in government teams. Learn how to run participatory design workshops, coach others, and build momentum for change—while aligning with governance and strategic priorities.

Designing Public Services That Deliver

Translate insights into meaningful improvements. We’ll guide you in prototyping ideas, testing service concepts, and scaling what works—always with a strong link to implementation and sustainability.

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Frequently Asked Questions

Who is this course for?

This course is for anyone working in or with public organisations who wants to improve how services are designed and delivered—regardless of role or seniority.

Do I need to know about Service Design?

No prior experience is required. The course starts with the fundamentals and builds up to advanced practices with support throughout.

Will I need a computer?

Yes, you’ll need access to a computer for the online learning modules and collaborative tools.

Have a question not listed here?

Please get in touch with us at support@thisishcd.com – and we’ll be more than happy to help you!

Price
POA
 
Availability
Available Now
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Enquire about this Course
Local taxes may apply.
Service Design for Public Organisations

What You’ll Get

• 1-week hybrid learning programme (online + in-person)

• Downloadable service design templates for public sector use

• Access to a private learning community

• Weekly coaching calls with experienced public sector designers

• Certificate of completion and service blueprinting portfolio piece

A dedicated solution for startups and enterprises

In-person training for organisations

Service Design for Public Organisations

Gerry Scullion
Gerry Scullion

A practical course to embed service design capabilities in public teams and transform how services are experienced by citizens.

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A practical course to embed service design capabilities in public teams and transform how services are experienced by citizens.

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IN-PERSON & ONLINE

Learn by doing, together

This hybrid learning journey includes live workshops and practical coaching sessions to support you as you apply service design methods on real public services.

LEVEL

Foundational to Intermediate

Perfect for those new to service design or those looking to embed design more deeply in their public organisation.

STRUCTURE

Team-focused and participatory

We teach your team to work together using service design tools and support you in building internal champions who can scale the impact.

OUTCOMES

Real change, not just theory

By the end of the course, you’ll have the skills and confidence to co-create improved service experiences and deliver measurable outcomes for citizens.

Price
POA
 
Available Now
BUY NOW
SOLD OUT
Local taxes may apply.

Service Design for Public Organisations

Next start date — 
This is some text inside of a div block.
 
This is some text inside of a div block.
This is some text inside of a div block.
Success! You are now subscribed.
Something went wrong while submitting the form. Please try again or refresh the page and try again.

You’ll receive emails about this course as well as related future courses. Opt out at any time.

Service Design for Public Organisations

What You’ll Get

• 1-week hybrid learning programme (online + in-person)

• Downloadable service design templates for public sector use

• Access to a private learning community

• Weekly coaching calls with experienced public sector designers

• Certificate of completion and service blueprinting portfolio piece