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Gerry Scullion, FounderLatest Episode
View all →Getting Started 6: Listening, and what comes next
The last episode of the season covers the part that makes conversations work: keeping quiet. Gerry explains how to take notes that keep people's own words, what to do if the conversations aren't happening, and where to go next. In this episode: - Why the best answers come after the silence - Taking notes in their words, not your summary - The one line that turns a chat into research - Making it smaller when life gets busy - What comes next on This is HCD Try this: after your first conversation, reply to any of Gerry's emails with the one thing that surprised you.
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The conversations people keep coming back to
Itziar Pobes
The Punk Moment: Itziar Pobes on What Service Design Has to Stop Doing
Gerry Scullion
Getting Started 6: Listening, and what comes next
Gerry Scullion
Getting Started 5: Your first conversations
Gerry Scullion
Getting Started 1: Fair on paper
Gerry Scullion
Getting Started 4: Principles six to ten
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From the blog
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The Ultimate Guide to Service Design, UX and Design Conferences in 2026
As we look ahead to 2026, the global design community has an extraordinary lineup of conferences, workshops, and gatherings to look forward to. From cutting-edge explorations of AI in user experience to foundational conversations about accessibility, service design, and design leadership, there's never been a better time to invest in your professional development and connect with fellow practitioners.
The Design Compass: I'm writing a book!
For years now, I’ve been circling around an idea. A way of describing human-centred design that feels less like a process map and more like something lived — unpredictable, messy, but purposeful.That idea has now found its shape. I’m writing my first book. It’s called The Design Compass, and it will be published in 2026 by BIS Publishers in the Netherlands.
This is HCD Announced as Media Partner for the Service Design Global Conference 2025
This is HCD, the leading global podcast and community for human-centred design, is proud to announce its role as Media Partner for the upcoming Service Design Global Conference 2025 (SDGC25).
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