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The Human Centered Design Podcast with Gerry Scullion.
In this conversation, Victor Udoewa shares his journey as a service designer at the CDC, discussing the importance of human-centered design in public health, the challenges of data interoperability, and the need to build trust within communities.
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In this episode, Gerry Scullion speaks with Jocelyn Wyatt, CEO of Alight and former CEO of IDEO.org, about designing resilience in humanitarian aid. They explore Jocelyn’s journey, insights into navigating complex political landscapes, and how co-creation and innovation are transforming the humanitarian sector. From tackling climate displacement to supporting communities in crisis, this episode delves into how design can empower displaced populations and redefine humanitarian impact.
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Gerry Scullion speaks with Alyssia Grimes, co-founder of The Future Kind, a UK-based culture consultancy that focuses on designing “company operating systems” to align strategy and culture. The discussion explores how organizations can create better experiences for their people, fostering collaboration, alignment, and innovation to ultimately deliver exceptional products and services.
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In this insightful episode, Avril Copeland discusses her unique career path, moving from Dublin to Nashville and transitioning from the music industry to the fields of physiotherapy and health technology.
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In this episode, Emma Lynch shares her journey from academia to the pharmaceutical industry, highlighting the importance of effective communication and personal growth.
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In this episode, Kate Tarling discusses her experiences in service design, focusing on the importance of user research, empathy, and fostering collaboration within organisations.
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In this episode, I reconnect with Charles to reflect on our past experiences working together
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In this enlightening episode, we sit down with futurist and advisor April Rinne to unpack the transformative concept of the "flux mindset."
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We welcome back Neil Theise, a guest we know and love to have on the show.
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We chat with Sidney Debaque, a service designer and strategist, about integrating sustainability into design.
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In this episode, I chat with Adam Cochrane, the Senior Strategic Designer at Lufthansa Innovation Hub and the Conference Director for the Service Design Global Conference.
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We meet Sheng-Hung Lee and discuss key issues in the design industry, including the importance of empathy, AI's impact on design processes, and the challenges of ageism.
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We interview Sid van Wijk from Miro about the company's Living Lab and their innovative approach to employee experience and workplace design
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In this episode, we sit down with Jerry Michalski to discuss our shared passion for Human-Centered Design and the crucial role it plays in creating products that truly serve people.
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We chatted with Loren Baxter, a product designer at Felt, about their innovative mapping software.
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Jenny Winfield, a user researcher specialising in research about socially taboo topics and trauma
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Arun Martin’s Insights from Transitioning to Service Design at IBM and his Service Design Journey.
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We're joined by Genevieve Gaudet from Nava. She sheds light on her role as Director of Design
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Exploring the Art of Design, Parenthood, and Finding Balance
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It's Dave Gray, co-author of Gamestorming, and author of The Connected Company, and one of my favourite all-time books, not just design books, Liminal Thinking.
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In today's episode, I'm diving into conversation with Graham Nolan, the Head of Design for Accenture Song in Ireland
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Today on the show, we're joined by Jenni Parker, a passionate designer from Humanly in the UK, specialising in social impact.
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"Discovering Purpose Beyond Consumerism: A Story of Radical Transformation and Social Impact"
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"Nurturing Diversity, Bridging Education and Practice, and Crafting Inclusive Conferences"
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I speak with Anthony Murphy of Mythical Ireland. Over the last 30 or so years, he has really explored the surrounding areas of Newgrange and has become a well of knowledge about that area.
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I was so impressed by Lilli’s awesome background and devotion to applying design to enable a greater sense of resilience for both businesses and the planet.
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Exploring the Intersection of Passion and Purpose in Tackling Climate Change and Sustainability
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Unveiling Innovative Insights and Solutions for Evolving UX Challenges
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"Fostering Innovation and Collaboration Across Industries Through Musical Inspiration"
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"Exploring Service Design Strategies, Leadership Dynamics, and Employee Engagement Enhancement"
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The discussion revolves around the concept of liminal thinking and its applications in problem-solving and personal growth.
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"Exploring Holistic Approaches, Challenges, and Collaborative Solutions in Supporting Neurodivergent Individuals"
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"Navigating the World of Customer Journey Management, Operationalizing Maps, and Overcoming Challenges in Service Design"
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We catch up with Damian Kernahan in Sydney, Australia for an insight into his professional journey understanding customer experiences.
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Exploring the intersection of anti-branding, environmental impact, and the pursuit of lasting quality in the world of fashion with Jon Wallhouse, founder of Sutsu.
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Unlocking Organizational Innovation, Aligning Leaders, and Overcoming Biases in a Conversation with Design Strategist Munib Karavdic
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The wonderful Morgan Miller shares his journey at Stanford, where he transitioned from an arts program coordinator to leading a service design team.
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Jeff Gothelf's Insights on Selling UX, Navigating Lean Principles, and Decoding OKR Challenges
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In this episode, we welcome Professor Sonia Livingstone with Kruakae Pothong from the London School of Economics, also involved in Playful By Design.
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In this episode, we speak about the nuances between strategic design and service design.
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In this eye opening episode, we meet Catalina Bonavia, designer of a Health-Enhancing Toilet in Argentina which quite literally has changed people's lives.
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I'm delighted to have you with me for another cracking episode this time with Ben Dunn Flores, Co-Founder of Roost.
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I'm delighted to have you with me for another cracking episode this time with Aoife Dooley, one of Ireland’s most talented illustrators.
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In this profoundly moving episode, we dive deep into a transformative journey with our distinguished guest, Heldiney Pereira.
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In 'Designing Complexity: Beyond Templates to True Visualization', we dive deep into the transformative world of data design.
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In this episode we speak with Jen, his Mum, and Patrick and hear about the journey that Patrick has been on since having cochlear implants at aged-1. We speak about how this incredible technology has impacted his life.
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Leon, Michael and Bill all work for one of my absolute favourite UX businesses, Balsamiq.
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From the early days of Adaptive Path to the rise of service design as a strategic force, Patrick reveals the nuances of running a successful design studio, Harmonic Design.
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Play. Something we all did as children, but as we grow older, it's less and less common to see, and even more so within the workplace. Play is often seen as the opposite of work.
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Today on the show we have up until recently, the world's first chief design officer within a bank setting. Opher Yom Tov.
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Today on the show we have a very special guest, Mollie, of Irish with Mollie Instagram fame.
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Many of you will have heard of Ikigai, the Japanese concept of aligning our lives to our purpose, something I am deeply involved with at the moment on my coaching programmes.
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Way back in 2017, I caught up with Greg Bernarda, Co-author of the best selling innovation book, Value Proposition Design by Strategyzer. I've known Greg for a long time, and in this episode we reflect on where the time between books, where he sees Value Proposition Design and also the Business Model Canvas in the current world.
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Hey folks, and welcome to a shorter and special update and everything to do with this as HCD many of you have been reaching out and asking...
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Heather is based in Singapore where they run Global Speech Academy, an organisation focussed on improving the quality of communication across the departments and teams. We chat in great detail about language bias.
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Today on the show I speak with Sarah Clearwater about a Design Leadership.
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Earlier this year, I attended a conference in Nuremberg called Teaming with AI, run by my good friends, Markus Edgar Hormess, Adam Lawrence from WorlPlayExperience and also today’s guest, Florian Bailey.
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I have become captivated about many of the leading authors on complexity, and was thrilled when Neil agreed to record with me, his first from within the Design world. I’ve been researching complexity for several months, and unpacking what we can take away from decades of research by leaders in the field. How can we apply this level of thinking into our day to day work as change-makers.
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In this conversation I caught up Justyna Turek, founder of many businesses and based in Sweden. Justyna works most often with Next Agents and Change Pilots in Poland.
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In this conversation I caught up Zoe Rose, of Great Question in Australia.
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A number of months ago, Manuel sent me an advance of his latest book, The New Designer and it instantly felt different.
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In this conversation I caught up Frank Mueller, of Playmobil Pro.
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I attended Teaming with AI in Nuremberg recently with two of the most awesome designers that I know, Adam Lawrence and Markus Edgar Hormess of WorkPlayExperience.
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I was in a workshop led by our guest today, Steffi Keiffir. She is an independent practiioner and facilitates Design Thinking workshops, Design Sprints etc and has been using AI a lot more than most within their work, and we go deeper into this. Just how they are using, what AI pieces they are using, so if you listen to the entire episode, you’ll get an overview of just how much change is upon us. We used a basic 5-step design process and reviewed how, where and when AI can be applied and what the likely outcomes are.
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‘Designing Second Chances: Breaking the Cycle’
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Part 2 of 2: Open Source Design Movement: How Designers can help change the game
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I connected with Darjan, and we had an amazing conversation. We explored the process that both he and his partner, Nicole follow when visualising complexity.
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In this episode I speak with Steven Russell, Innovation Manager at Stagecoach Bus one of the largest transport services in the UK.
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In this episode I chat with Dee Seaver from Philips about the role of the Service Design function within organisations and the interconnectedness towards how academia prepares designers towards either agency or in-house practice. It may seem like a small nuance, but it’s a really interesting conversation to have and reflect.
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In this episode I caught up with Oliver Weidlich, of Contxtu.al Sydney, formerly known as Mobile Experience.
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In this episode I caught up with Charlotte Fontaine, an incredible service designer in the UK
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In this episode I caught up with Roya Azadi, strategic director at Paper Giant, a design consultancy based in Melbourne, Australia
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In this episode I caught up with Bronwyn Van Der Merwe, VP of Design at Culture Amp.
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In this episode I speak with Melis Senova author of This Human and soon to be published book, Design Character.
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In this episode I speak Hinrich von Haaren, Co-Founder of Content Design Academy at Content Design London and now author of Content Transformation
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In this episode I speak with Ben Reason, Founding Partner of Livework in the UK.
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I caught up with Emma Carpenter, Head of Design Experience and previously Group Director Fjord Johannesburg, Associate Director at Accenture Song
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I caught up with Amy Hupe, a content designer and design system consultant based in the UK.
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I caught up with Karel Vredenburg, Karel is currently IBM Global Vice President, Client Insights and Research and responsible for leading the company’s global team of researchers and the insights they provide to product, services, and executive teams.
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In this episode you will hear the real life stories from Sarah of what life is and was life during the global pandemic, how hard these incredible people work. I wanted to shine a light on this area of society, where the work we do as system and service designers has an direct relationship often with life and death -
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Any ideas who the special guest is?I will give you a clue. They are truly awesome - and one of my heroes in Design.
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Jo sent me an article that they wrote a while ago about persona’s, and it was so good that I thought we should do an episode to dig into it a little deeper.
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I caught up Royce Wong, Co-Founder and CEO of InOrbit and Global Director - Product Design at BigCommerce.
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I caught up with great friend of the podcast, Amy Bucher. Amy is author of Engaged on Rosenfeld Media and we chat about her role of CBO (chief behavioural officer) at Lirio.
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I caught up Mansi Gupta, founder of Unconform. Mansi is a designer, researcher and is working to increase the dialogue regarding the intersection of women and design. She’s been exploring the short comings of Human Centered Design, and we chat openly about where and how she sees the problems.
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I caught up Scott Jenson recently - Scott refers to himself as a battle scarred veteran of the software industry.
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I recently caught up for coffee with John Collins, also based in Dublin, and the former Director of Content for Intercom.
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In this episode I chat with Marzia Aricò, Design Director at Livework in London, and based in the stunning city of Rotterdam. We chat about service measurement - and some of the new work that Marzia and her colleagues at Livework have been working on to help move the dial forward for organisations in this space.
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The episode you are about to hear is with Felisha Araniti, from SCAD University in Savannah. Felisha connected with me several years ago when we ran the first Doing Design Festival and recently published a visualisation that caught my attention. Titled ‘Neurodiversity’ within Human Centered Design Practice.
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In this episode I chat with one of the leaders in the Content Design space, Rachel McConnell.
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The music you hear throughout this episode, is from Mark’s first album, released in 2002 and has accompanied me on my journey as a designer and an ex-patriot whilst living in Australia. It wasn’t until recently though that we really got to sit face to face, in front of turf stove, and drink countless coffees and sing and play guitar together in Mark’s gorgeous cottage in the wilds of a rainy Autumn day deep within a forest on the outskirts of Dublin.
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In this episode I speak with Dr Helena Darwin, a UX Researcher based in New York City. Helana has a doctorate in Sociology and is the author of the book ‘Redoing Gender: How Nonbinary Gender Contributes toward Social Change’.
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In this episode I speak with Lydia Hooper, a humanity centred designer based in Colorado, US. We chat about non-violent communications, Lydia’s own design principles and values that she uses to guide her career, and how she managed to form these at such an early stage of her career. We touch on Lydia’s work at the fantastic Design Justice Network also.
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In this episode I speak with Peter Lofgren, Head of Design for Service NSW in Australia.
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In this episode I speak with Ricardo Martins, Professor of Service Design at SCAD, of Savannah College of Art and Design in the US. In this conversation we speak about the parts of design that are often trivialised somewhat, and that’s the implementation of our designs into sometimes seriously complex systems made up of people and processes. We also speak about how we can educate the future Design talent better, and chat about where Ricardo feels Design Leaders are lacking.
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In this episode I speak with Marc Fonteijn of the Service Design Show.
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June is at the forefront of thought-leadership when it comes to community building and we speak about all matters of what community and networks mean - how they differ and also how to go about foster communities for change-makers.
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In this episode I speak with Michael Galinsky, a movie director, documentary maker and musician based in North Carolina in the states.
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In this episode I speak with Emely Buyck, former Head of Service Design for Proximus in Belgium.
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In this episode I speak with Michelle Walter, Head of Design Ops at ANZ bank in Australia.
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